Course Description

This course is designed for individuals who wish to develop their digital media skills to advise on and sell products and services for retailers online.

Code Units of competency
SIRXPDK001 Advise on products and services
ICTICT215 Operate digital media technology packages

Upon successful completion participants will be awarded statement of attainment for all accredited units.

  • Develop product and service knowledge compare product and service based on product information
  • Answer customer questions about products and services with current and accurate information
  • Advise on alternative products or services that may meet customer needs whenrequested item is not available
  • Use clear communication and questions to clarify customer needs
  • Prepare to operate a digital media package
  • Determine required digital media package
  • Operate digital media package
  • Incorporate graphics, moving images and sound according to task requirements
  • Test and review digital media design
  • Seek and respond to feedback from required personnel

  • Face to face
  • 4 days

  • Pricing varies based on group size.
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Course Award:
Statement of Attainment

Study Mode:
Calssroom Based

Course Length
4 days, face- to-face