Course Description

This course is designed for individuals who wish to develop the communication skills to work effectively in customer service roles in diverse range of industry sectors and business context. Participants will learn to use digital technology to communicate with the relevant stakeholders.

Code Units of competency
SIRRINV001 Receive and handle retail stock
SIRXCEG001 Engage the customer

Upon successful completion participants will be awarded statement of attainment for all accredited units.

  • Use effective communication techniques.
  • Respond to diversity in communication.
  • Confirm and respond to workplace requirements.
  • Engage the customer
  • Receive and handle retail stock
  • Maintain stock handling and storage areas
  • Check incoming stock quantities against order documentation
  • Inspect incoming stock quality and accurately report quality issues or damage to relevant personnel
  • Store or display stock promptly in designated location
  • Rotate, replenish and present stock according to organisational requirements
  • Record stock waste or shrinkage according to organisational procedures
  • Maintain optimal stock levels on retail shop floor
  • Greeting customers
  • Appropriate verbal and non verbal communication
  • Adapting communication appropriately to customers with diverse backgrounds
  • Assisting customers by resolving queries and customer problems
  • Following organisational policies and procedures

  • Face to face
  • 4 days

  • Pricing varies based on group size.
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Course Award:
Statement of Attainment

Study Mode:
Calssroom Based

Course Length
4 days, face- to-face