Course Description

This course is designed to equip migrant leaners with the English language skills and communication strategies needed for customer service roles in Australia, including phone, face to face and online interactions.

  • Greet and assist customers politely in person, on the phone, and online.
  • Understand and respond to customer inquiries and complaints.
  • Provide clear product/service information.
  • Take and record bookings, or service requests accurately.
  • Use appropriate formal and informal English in a professional context.
  • Write short transactional emails and messages.
  • Apply basic problem-solving language for complaints or requests.

  • Face to face 
  • 3 days

  • Pricing varies based on group size.
Apply Now
Download Course Guide

Course Award:
Certificate of Participation

Study Mode:
Calssroom Based

Course Length
3 days