Course Description
This course applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.
Code | Units of competency |
---|---|
SIRXCEG001 | Engage the customer |
SIRXCEG003 | Building customer relationships and loyalty |
Upon successful completion participants will be awarded statement of attainment for all accredited units.