Course Description

This course is designed for individuals who wish to develop their skills to enable them to work in reception.

Code Units of competency
SIRXCEG001 Engage the customer
FSKDIG002 Use digital technology for routine and simple workplace tasks

Upon successful completion participants will be awarded statement of attainment for all accredited units.

  • Greeting customers
  • Appropriate verbal and non verbal communication
  • Adapting communication appropriately to customers with diverse backgrounds
  • Assisting customers by resolving queries and customer problems
  • Following organisational policies and procedures
  • Use digital technology for routine workpalce tasks
  • Entering, storing and retrieving relevant information

  • Face to face
  • 4 days

  • Pricing varies based on group size.
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Course Award:
Statement of Attainment

Study Mode:
Calssroom Based

Course Length
4 days, face- to-face